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You are welcome to return your purchase to eCopUSA. The following guidelines apply to return requests submitted to eCopUSA: 1. Items returned that are deemed broken or defective, a listing error, or a shipping error qualify for a full refund that will be covered by eCopUSA. 2. Items returned for ANY reason other than stated above will be considered a customer error. Customers will be responsible for the return shipping costs plus a 15% restocking fee will apply. Please note, if an item or the item packaging for a customer error return is missing, incomplete, has been opened or tampered with in any way, WE WILL NOT ACCEPT THE RETURN. Items must be in a resalable pristine condition as Brand New, Unopened, Never Used. Do not return items in any other state as we will refuse the return request and the customer will be responsible for the shipping costs of the item (if you choose to reclaim the item). Items that are not reclaimed within 10 days of receipt of the unaccepted return will be disposed of. Please forward questions concerning our returns policy to our customer service team before returning items. 3. Returns will not be accepted for the following items: Batteries, Undergarments, Liquids and Oils, C02 products, and Flashlight Bulbs.